Jim Heron

Jun 1, 2006

When I was a new teacher, someone told me that I needed to make friends with the school secretary and custodian as they were the most important people in the building. Well, I thought teachers were until the first time a child lost his lunch in my classroom. I learned that indeed the people behind the scenes are critical to the smooth running of a school… or a community center.

Last month, when one of the Norcom Community Center custodians was on jury duty for four weeks, David Miazio was sure that if he had any hair he'd surely lose it during this time. Keeping NCC clean is a customer satisfaction issue and while not many members talk about how clean the center is just let there be dust and everyone has something bad to say about it.

So you can imagine how grateful Dave and the NCC staff are to you for stepping in to help out. Every afternoon you went over and did all the things that are so often taken for granted. Cleaning bathrooms, vacuuming the rugs, mopping up the cafeteria floor, emptying the trash and generally getting everything in shape for the evening sessions and setting up meeting rooms for the next day are all things you just do with your pleasant "no problem" attitude. But as Dave said in his nomination letter, he was never so relieved as when you walked in the door each afternoon. Just to know that you were there, you would do a great job and NCC would remain a nice clean community center for people to enjoy was worth your weight in gold.

So, it is my pleasure to honor you today as Employee of the Month and to thank you on behalf of the Board of Directors, your fellow employees and everyone who uses the Norcom Center each day. You are truly one of the unsung heroes of the agency and one who understands the importance of teamwork and caring about SPIN.
Sincerely,
Trina Losinno, Executive Director