Delray — July - September 2007

Jul 1, 2007

Dear Delray Team Members,

Leadership during a time of change often spells the difference between success and failure. When a number of staff changes could have had a negative impact on the ladies, you banded together to ensure that didn't happen. Life goes on for Patti, Pat and Stacey because of your positive response to change. 

Barbeques, parties, the upcoming Halloween celebrations and relationships with neighbors and activities in the community are all happening as usual. Patti's medical issues, Pat's coping with dementia and Stacey's growing desire for independence are still your primary focus. You do multiple shifts rather than risk an unfamiliar substitute supporting the ladies in a way that doesn't meet your quality standards, and you diligently train new staff so that they understand all of the ladies' needs.

Jennifer Williams, in her nomination letter, called you the models for "right fit staff". She says that every home should be so lucky to have a group of people who are as understanding, dedicated and supportive as you.

Carla Higgins and a consultant visited recently and were impressed with your devotion to the ladies and your expertise in supporting each of them. The consultant remarked, "I wish I could live here and get such wonderful support!"

So it is my great pleasure to honor you as the Team of the Quarter. Thank you for being the inspiration that you are. The Board of Directors, your fellow employees and Patti, Pat and Stacey join me in congratulating you on being a great team.

Sincerely,

Trina Losinno
Executive Director